Complaints Handling and Resolution
For any concerns regarding the services rendered by our Financial Consultants, please let us know.
- We will acknowledge receipt of your complaint within 2 business days and aim to provide a final response within 20 business days.
- Should we require an extension of time, we will keep you informed on the progress of the review.
To assist us in resolving your concerns, kindly provide the following:
- Full Name
- Contact Number & E-mail Address
- Name of Financial Consultant
- Details of your concerns
Financial Industry Dispute Resolution Centre
In the event that you are unsatisfied with the final response, you may approach the Financial Industry Dispute Resolution Centre (FIDReC) for assistance. FIDReC is an independent body for dispute resolution between financial institutions and consumers. For more information, kindly visit www.fidrec.com.sg.